- Q: How do you ensure product quality and consistency?
A: We implement a 4-tier system: 1) Farm-level audits against ISO 22000 standards, 2) Pre-shipment lab testing for moisture, contaminants, and purity, 3) Blockchain-tracked “Field-to-Fork Tracker™” documentation, 4) Random post-arrival inspections. Rejection rates remain below 0.3% since 2020.
→ Key Benefit: Zero surprises, compliance with global food safety regulations. - Q: Can I source region-specific or rare varieties (e.g., Ghanaian fair-trade cocoa, Iranian saffron)?
A: Absolutely. Our network spans 30+ countries with access to 150+ specialty crops. Submit your request via our Product Sourcing Form – we’ll confirm feasibility within 48 hours. - Q: Are organic and regenerative farming certifications available?
A: Yes. We provide USDA Organic, EU Eco-Reg, and Regenerative Organic Certified (ROC) options. Certification documents are shared pre-shipment. Note: Premiums apply (typically 8-15%). - Q: What’s the minimum order quantity (MOQ)?
A: Standard MOQ is one 20ft container (approx. 18-24 metric tons, depending on product density). For rare/spices, LCL (less-than-container) options start at 2 tons. - Q: How are shipping costs calculated, and who handles customs?
A: Costs are FOB (Free On Board) origin port. We manage export documentation, customs clearance, and provide HS codes. Air/reefer shipments incur surcharges – request a quote for exact pricing. - Q: What’s your average lead time from order to delivery?
A: 12-25 days post-payment confirmation: - Q: How do you verify fair compensation for farmers?
A: We pay 15-25% above local market prices. - Q: Can you provide carbon footprint data per shipment?
A: Yes. Using the GLEC Framework, we calculate emissions per ton/km. Clients receive a Carbon Impact Report with offset certificates (via reforestation projects in sourcing regions). - Q: Do you work with smallholder farmers?
A: 78% of our partner farms are smallholders (<5 hectares).